You have the right to complain if you believe that your rights have been violated.
Read more by choosing the situation which is most relevant to your circumstances.
You have the right to complain if you think you have been discriminated against.
example You have the right to complain if you think that a state institution used technology to make a decision in your specific case and you believe that the automated decision may have been biased.
When faced with discrimination, you have several options for how to complain, depending on the result that you wish to achieve. This includes state institutions and courts.
In addition, it is advisable to first try to resolve the problem informally. You can raise the issue with your employer, educational institution, service provider, etc., depending on the source of the particular discrimination.
Read in detail about how to complain in cases of discrimination in this Guide.
You can complain in situations where you have faced inaccessible services or products, depending on the specific circumstances.
Public sector websites and apps
If you have faced an inaccessible website or app from a public sector institution, you can submit a complaint.
Supervision of compliance with digital accessibility requirements is carried out by the Consumer Protection and Technical Regulatory Authority. Suggestions, questions, issues, and general feedback related to digital accessibility can be sent to the email address info@ttja.ee.
Products and services directly covered by the European Accessibility Act
You can complain to the Consumer Protection and Technical Regulatory Authority about products or services that are covered by the Products and Services Accessibility Act (European Accessibility Act).
Other products and services
You may also refer the matter to the Gender Equality and Equal Treatment Commissioner and their office should you perceive any shortcomings in accessibility or discriminatory elements in the provision of services.
Read about the failure to provide reasonable accommodation and an accessible environment and how to complain in cases of discrimination in this Guide.
If you are a victim of hate speech, you have several ways to remedy the harm done to you by such expressions. Most commonly, hate speech will be investigated in criminal proceedings, but you can also bring a civil claim for compensation in addition to this.
In certain cases, it may be sensible to contact the disseminator of the hate speech. For example, by reporting instances of hate speech that you see on social media to the platform itself. This is especially relevant if you are not a direct victim of hate speech and are not willing to initiate criminal proceedings.
You also have the possibility to file a complaint with the Estonian Press Council, which is a self-regulatory body for print and online media. The process is free and relatively quick, and the Council reviews whether the media outlet has breached the Code of Ethics of the Estonian Press.
Additionally, you may contact the Ethics Advisor of Estonian Public Broadcasting if the case involves Estonian Public Broadcasting (ERR). The advisor reviews complex complaints related to journalistic ethics, such as issues of impartiality, bias, accuracy, and fair representation.
Read in detail about how to complain in cases of hate speech, in this Guide.